Service Record System Help

Service Record System (SRS)

Service Record System (SRS) is an online client management system designed specifically for the human services sector.

SRS enables organisations to record information regarding individuals and families receiving support. It also generates reports to assist with managing service delivery and to provide information to the Australian Institute of Health and Welfare (AIHW) and funding bodies.

SRS is shared across workgroups within an organisation and can be accessed from any computer with an internet connection.

Specialist Homelessness Information Platform (SHIP)

From July 2011, SRS will be used as the Client Management Solution (CMS) to serve Specialist Homelessness Services (SHS) and SHS data collection reporting to the AIHW. This solution is referred to as the Specialist Homelessness Information Platform (SHIP).


Browse the SRS subject areas via the menu to the left. Depending on your level of access and the configuration for your organisation, the screens displayed and discussed within these help pages may look a little different to your SRS/SHIP application.

User Guides for download.

Frequently Asked Questions.

Authorisation Forms.